DCH receives award for quality in patient perspective

Photo courtesy the Dallas County Hospital

As part of this year’s National Rural Health Day celebration, the Dallas County Hospital (DCH) announced Thursday its winning of a 2023 Performance Leadership Award for Excellence in Patient Perspective from the Chartis Center for Rural Health.

The Chartis Center compiles ratings for rural hospitals in the categories of quality, outcomes and patient perspective and gives its Performance Leadership Awards to honor hospitals in the top quartile performance (75th percentile or above).

According to the DCH announcement, the Performance Leadership Awards are based on the results of the Chartis Rural Hospital Performance INDEX, the industry’s most comprehensive and objective assessment of rural hospital performance. INDEX data is trusted and relied upon by rural hospitals, health systems with rural footprints, hospital associations and state offices of rural health across the country to measure and monitor performance across several areas impacting hospital operations and finance, the statement said.

“Wherever we go in rural America, we witness first-hand the commitment, determination, and compassion with which rural hospitals serve their communities. Rural healthcare truly is mission-driven,” said Michael Topchik of the Chartis Center for Rural Health. “This National Rural Health Day, let us recognize the efforts of this year’s Performance Leadership Award winners and all those driven to deliver high quality care throughout rural communities.”

Patient perspective at DCH is captured through post-care patient surveys administered by Press Ganey. These assess the hospital’s performance in quality of care, interdisciplinary departmental collaboration, patient communication and other areas and are reviewed monthly by department directors. Departments with exceptional scores are applauded while also recognizing areas of opportunity.

“Patients evaluate every aspect of their journey with us, from the friendliness of the front desk to the conditions of the waiting room, hallways, and examination room,” said DCH CEO Angela Mortoza. “The greeting and overview received from the staff often sets the tone for their visit. Behind-the-scenes, there are so many different people working and supporting those on the front line to deliver every patient a tremendous experience from start to finish. We focus on every aspect of a patient’s journey, striving to deliver ‘high-quality, personalized care accessible to all.’ We are thankful these efforts from every team member translate into exceptional patient satisfaction scores.”

For more details about the Chartis Center for Rural Health and the Chartis Rural Hospital Performance INDEX, contact Billy Balfour at wbalfour@chartis.com.


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