The Raccoon Valley Bank will temporarily end walk-in lobby banking effective Wednesday, March 18, Raccoon Valley Bank President and CEO Terry D. Nielsen announced Tuesday.
“First and foremost, the safety and health of our staff, customers and community is our number one priority,” Nielsen said, describing the the closures as “in the best interest of our communities and in making the effort to do our part.”
He said the banks’ lobbies will remain closed until further notice, but the drive-ups will remain open with regular business hours. The Minburn branch of the Raccoon Valley Bank will remain closed because it has no drive-up or ATM availability.
“We will reopen only when we feel it is safe to do so,” Nielsen said. “As everyone is aware, the situation with COVID-19 is rapidly changing each day and as our plans change, we will be sure to let you know.”
Nielsen said customers can continue to access their accounts, make payments or deposits and transfer funds by using digital banking, whether with the Raccoon Valley Bank Mobile Banking app and Raccoon Valley Bank Online Banking. To get started:
• Download the Raccoon Valley Bank Mobile Banking App for iPhone/iPad or Android.
• Enroll in Online Banking and have access to your account online.
• Set up Mobile Deposit and deposit checks from your mobile device – Enroll through your Raccoon Valley Bank Mobile Banking app or contact any of our locations.
• Set up online Bill Pay and make payments online – This can be set up through Online Banking.
• Set up Text Banking – Your account balance and account history can be sent to your cell phone within seconds with Text Banking.
• Additionally, you can locate a Raccoon Valley Bank ATM or a surcharge free ATM in the Privileged Status network by clicking here.
“We will miss seeing your friendly faces during this brief ‘pause,’” Nielsen said, “but we look forward to seeing you once again when we re-open our bank lobby areas. We hope our actions will encourage others within our community and across our nation to practice social distancing to help flatten the curve of the spread of this virus.”
For more information, call the bank at 515-465-3521.